Last updated: 30 October 2026
1. 1:1 sessions
This applies to clarity calls, coaching, somatic, pranic healing and other individual sessions booked on this website.
Rescheduling
- 48 hours' notice or more: you can reschedule free of charge to another available slot.
- Less than 48 hours' notice: you can still rebook, but an additional fee of 50% of the session price is payable for the new booking.
Cancellations by you
- 48 hours' notice or more: full refund, or credit towards a future session if you prefer.
- Less than 48 hours' notice: no refund. You may reschedule under the terms above.
- No-show: if you miss a session without notice, or join more than 15 minutes late, the session counts as used and no refund is given.
Cancellations by us
If we need to cancel or cannot confirm a slot you have paid for, you can choose a new time or a full refund. If a session cannot go ahead because of a technical problem on our side, we will reschedule it at no cost.
2. Coaching programmes and packages
Multi-session programmes (such as the Deep Transformation journey) are arranged after a discovery call, and their refund terms are agreed in writing at that time. Unless agreed otherwise, the rescheduling rules above apply to each session in the programme, and fees for sessions already held are not refundable.
3. Online courses
Courses are digital products, and access is sent by email as soon as your payment is confirmed. Once you have this access, the course cannot be returned and is not refundable, except in these cases:
- you were charged twice for the same course;
- you did not receive your access email within 48 hours of payment and we cannot resolve it;
- the course material is faulty or inaccessible because of a problem on our side that we cannot fix within a reasonable time.
Please contact us within 7 days of purchase if any of these apply. When a course is refunded, access to it is withdrawn.
4. Corporate programmes
Cancellation, rescheduling and refund terms for corporate programmes are set out in the proposal or agreement for each engagement.
5. How to request a refund or reschedule
Email bijoyapmukherjji@gmail.com or message us on WhatsApp with your name, booking reference (in your confirmation email) and the reason for your request. We will reply within 2 business days.
6. How refunds are paid
- Approved refunds go back to the original payment method: through Razorpay for payments in ₹, or PayPal for payments in $.
- We start the refund within 5–7 business days of approving it. Your bank, card issuer or PayPal may then take a few more days to show it in your account.
- We refund the amount we received in the currency you paid in. We are not responsible for differences caused by exchange rates or by fees charged by your bank or card issuer.
7. Payment disputes
If something isn't right, please contact us first. We are happy to help and most issues can be resolved quickly. Opening a chargeback or PayPal dispute before contacting us can delay the outcome.