Last updated: 30 October 2026
1. No physical shipping
All our services are delivered online or in person. We do not sell or ship physical products, so no shipping charges apply and nothing is sent by post or courier.
2. 1:1 sessions
- After you book, we confirm your slot by email and/or WhatsApp, usually within 24 hours.
- Online sessions take place over a private video call. The call link is sent to your email and/or WhatsApp once your slot is confirmed.
- In-person sessions take place at a venue shared with you on confirmation.
- The session is delivered on the confirmed date and time. If we cannot offer a suitable slot, you get a full refund under our Refund & Cancellation Policy.
3. Online courses
- Course access (video links and/or PDF downloads, with a password where needed) is emailed to you automatically as soon as your payment is confirmed, usually within a few minutes.
- If you haven't received it within 24 hours, check your spam or promotions folder, then contact us and we will resend it.
- Access stays active for the period shown for the course (usually 30 days from purchase).
4. Corporate programmes
Corporate workshops and programmes are delivered online, in person or in a hybrid format, on the dates and at the locations agreed in your proposal.
5. Wrong email or phone number
Confirmations and course access go to the contact details you give when booking. If you entered them incorrectly, contact us as soon as possible and we will update them and resend.